ATS TACTICAL GEAR "Outfitting the World's Finest Warriors" --Tactical Gear for Military and Law Enforcement-- Contact Us

Online orders may take up to forty-eight hours to processes and ship out. Once your order has been completed through shipping, ATS Tactical Gear's shipping department will notify you by e-mail. For any orders placed after 1:00 p.m. central standard time we are unable to guarantee the order will go out that day. All orders placed after 1:00 p.m. on Friday will ship out the follow business day. Also refer to section 10 under contact us section of the website for Holidays that affect normal business operations. Please keep these factors in mind when selecting faster shipping method. To ensure your package will be shipped that day to meet a certain arrival date, we recommend calling in your order to our customer service department at 1-800-639-5938 option 3.

2. Partial Shipments

All in-stock merchandise from ATS Tactical Gear will be shipped immediately upon receipt of the order and verification of the credit card transaction . If any portion of the order is not in stock, the items that we do not have will automatically be placed on backorder. Partial orders will be shipped (with the exception of international, Alaska, Puerto Rico & Hawaii) and when the last items become available, they will be mailed immediately with no additional shipping expense. NO PARTIAL SHIPMENTS ON INTERNATIONAL ORDERS.

3. APO Shipment Policy

Shipments to P.O. boxes and APO/FPO addresses must be shipped via USPS priority mail at the UPS Ground rates.

4. International Shipping

**NO PARTIAL SHIPMENTS** International customers are responsible for all duties, taxes and any additional freight charges. There are no partial shipments on international orders. Orders being shipped out of the United States are shipped via the United States Postal Service. We hold the right to correct your shipping charge if the wrong shipping method was selected. For Example: Selecting UPS Ground Shipment for an overseas order or selecting ground to Hawaii.

5. Sales Tax

We are required to collect tax on all shipments to Kentucky. Applicable state and local sales tax percentages will be added to your order. For all tax-exempt customers, we are required by law to have your signed tax exemption or resale certificate on file. We must charge you sales tax if we do not have this documentation.

6. Professional Sales Department

For Military unit and Law Enforcement Department quotes please email Jimmy.Bonner@ATSTacticalGear.com
Quotes are only valid for 30 days.

7. Return Policy

You may always return your purchase to ATS Tactical Gear within 14 days of receipt for a full refund minus the shipping costs, provided the items are returned to us in brand new condition with all the original packaging. It makes no difference to us why you would like something to be returned, but it is important that it remain in a condition in which we can supply it to someone else. Items which are not in resalable condition may not be accepted for return or refund. We assess up to a 15% restocking fee on ALL return items after 14 days (APO/FPO customers contact our customer service department to discuss). Gun parts including magazines, boots not in brand new with tags/unworn condition (worn anywhere other than carpet), hygene or medical related products, or special order items are not returnable. .

Please be sure to include the ATS Tactical Gear shipping invoice which accompanied the purchase when you return it. This is important not only as proof of purchase, but it helps us credit the correct account upon refund. Returns that are not accompanied with this important documentation will be refused. Refunding of shipping charges is up to the discretion of ATS Tactical Gear's customer service department at 1-800-639-5938 option 3

We do not accept returns on body armor. The package will be refused.

If you have a questions concerning a return, feel free to contact us at: 270-439-0302 option 3.

Returns should be sent to:
ATS Tactical Gear
ATTN: Returns
709 South Main St.
Hopkinsville, KY 42240

8. Specials

No backorders will be taken on items showing on special. These item are limited in stock in certain colors and sizes. Customer service will contact you by E-mail if the item is no longer in stock when the order is placed. Customers can also contact customer service to check stock status by email customersupport@atstacticalgear.com

9. Holiday Hours

Our Customer Support and Shipping Department will be closed on all of the following Holidays : New Years Day (12/31/09 & 1/1/10), Martin Luther King, Jr. Day (1/18/10), President's Day (2/15/10), Good Friday (4/2/10), Memorial Day (5/31/10), Independence Day (7/5/10), Labor Day (9/6/10), Columbus Day (10/11/10), Veterans Day (11/11/10), Thanksgiving Day (11/25/10 & 11/26/10), and Christmas Day (12/24/10 & 12/25/10). If there is anything that we can help you with please email us at customersupport@atstacticalgear.com. We will be able to answer all emails when we get back in the office. Thank you and have Happy Holidays!!

-ATS Customer Service